Black&Callow, the global financial printing and communications company, is proud to announce that it has been listed as a finalist in the Institute of Customer Service (ICS) 2017 UK Customer Satisfaction Awards.
The UK Customer Satisfaction Awards recognise the UK’s best, most customer-focused companies. Black&Callow is on the shortlist for the TLF Research “Best Return on Customer Service Investment”, which will be awarded to the organisation which has demonstrably made the most significant investment into developing their customer service to gain a quantifiable return on investment.
In 2015, Black&Callow implemented a strategy to become the premium provider of financial printing services by being the most customer-focused in the industry. The strategy was enhanced when the company became the only financial print company to be a member of the ICS, which has allowed Managing Directors Tim Black and Chris Callow to measure and benchmark their customer service against other businesses.
Black&Callow’s joint Managing Director Chris Callow commented, “We are delighted to be listed as a finalist for the TLF Research Best Return on Customer Service Investment award. This demonstrates that we are recognised for putting customer service at the forefront of our business operation. The importance we place on customer service has been reinforced this year when we exceeded the ICS’ ‘World Class Service’ benchmark of 80% for customer satisfaction. To be a finalist alongside the likes of BMW, Barclays and BUPA is a credit to our industry and we look forward to the awards in March 2017.”
The ICS’ 2017 UK Customer Satisfaction Awards will take place on 7th March 2017 at the Hilton Park Lane, London.